covers the following businesses, with the terms, 'we', 'us' and 'our' are
references to all trading names below.
the purpose of the Data Protection Act 1998 and General Data Protection
Regulation EU 2016/679, the data controllers are listed here, with additional
contact details listed at the bottom of this page:
which is a trading name of Habitats Online Ltd, company number 11575773, having
registered address of Somerset House, 37 Temple Street, Birmingham,
England, B2 5DP.
privacy notice sets out how we will process personal data we collect from or
about you, or which you provide to us. Please read this notice carefully
to understand why data is being collected and what we do with that data.
website and services may contain links to independent websites which are not
provided by us. Such independent sites are not under our control, and we are
not responsible for and have not checked and approved their content or their
may change the privacy notice from time to time by amending this page.
What type of information will we collect
personal information we collect from you will typically include the following:
name and contact details (including your contact number, email and postal
relating to your identity where we are required by law to collect this to
comply with the Money Laundering Regulations 2017 and the Immigration Act
on your close connections where we are required to conduct conflicts of
interests under regulatory obligations
banking details where required such as where you are letting a property or,
where renting, to set up an approved tenancy deposit account for you and
arrange for rental payments
banking details where required such as where you are purchasing marketing
on any access requirements you have necessary to enable us to find suitable
properties for you, which may consist of special category personal data
comprising details of any disability or other health information about you
about your areas of interest where we wish to send you marketing information
about similar products and services
information about your visits to our website (which enable our
website to remember information about you and your preferences) and use of our
information about your visit, including the full Uniform Resource Locators
(URL), clicks through to and from our site (including date and time), products
you viewed or searched for' page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), methods used to browse away from the page, OTHER and
any phone number used to call our customer service number
technical information, including what devices you use to connect to our App,
device location data where this function is not disabled by you on your device,
the Internet protocol (IP) address used to connect your computer to the
Internet, your login information, browser type and version, time zone setting,
browser plug-in types and versions, operating system and platform
communications with us, including a record of the email or telephone
correspondence created when you contact us as part of a product or service
query Where we need to collect personal data by law (for example to meet our
obligations to prevent fraud and money laundering) or under the terms of a
contract we have with you and you fail to provide that data when requested, we
may not be able to perform the contract we have or are trying to enter into
with you (for example, to provide you with our services). In this case, we may
have to cancel a product or service you have with us, but we will notify you if
this is the case at the time.
On what basis can we process your
legal grounds under data protection legislation for processing your personal
data are as follows:
is necessary for the performance of a contract to which you are a party, or to
take steps prior to entering into a contract with you, for us to provide you
with our products and services
have given us explicit consent to the processing of your personal data for one
or more specific purposes, namely 1) where you have given us consent to receive
electronic marketing by us and/or 2) to process your Special Category Personal
Data described above. You do not need to provide us with marketing consent in order
to receive our services
is necessary for the purposes of our legitimate interests, except where our
interests are overridden by the interests, rights or freedoms of affected
individuals (such as you). To determine this we shall consider a number of factors,
such as what you were told at the time you provided your data, what your
expectations are about the processing of the data, the nature of the data, and
the impact of the processing on you. Our legitimate interests include
processing necessary to improve and to promote our services and product and to
better understand our customers’ interests and knowledge of the property market
and to administer the technical aspects of our service and products.
we need to comply with a legal obligation; or in rare circumstances
we need to protect your interests (or someone else's interests); and/or
it is needed in the public interest or for official purposes
What are we going to do with your
will hold and use personal information about you in the following ways:
fulfil our obligations to you when providing you with our property services
share your information with others where necessary to fulfil our property
services for you or where acting as agent for a third party on your behalf
comply with our statutory and regulatory obligations, including [verifying your
identity, prevention of fraud and money laundering and to assess your credit
with you during the course of providing our services, for example with your
enquiries and requests
purposes so we can analyse figures to help us manage our business and plan
strategically for the future
provide you, or to enable third parties to provide you, with information about
goods or services we feel may interest you, where you have provided permission
for us to do so or, if you are an existing customer only, where we choose to
contact you by electronic means (including e-mail or SMS) with information
about our own goods and services similar to those which you have already
obtained from us or negotiated to obtain from us . For those marketing messages
you can unsubscribe at any time
your use of our service including your use of our App in order to improve these
notify you about changes to our service
ensure that content from our site is presented in the most effective manner for
you and for your computer
How long we keep your data for.
will retain your personal data for different periods depending on the service
you have chosen to use us for, which may be a longer period than that for which
we need to hold your data to provide those services, i.e. where we are under
regulatory or statutory duties to hold your data for a longer period or need to
retain it in the event of a legal claim or complaint.
Who your information will be shared
will pass your details to the following organisations (our “data processors”)
who carry out certain activities on our behalf as part of us providing our
will also pass your details where necessary to your property solicitors and
those of the other party to your transaction. We will also disclose your
personal information to third parties:
· In the event that we sell or buy any
business or assets, in which case we will disclose your personal data to the
prospective seller or buyer of such business or assets.
· If our company or substantially all of
our assets are acquired by a third party, in which case personal data held by
us about our customers will be one of the transferred assets.
· If we are under a duty to disclose or
share your personal data in order to comply with any legal or regulatory
obligation, or to protect the rights, property, or safety of our company, our
customers, or others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit risk
will not share your information with third parties for marketing purposes
without first obtaining your prior consent.
Security of your data.
data will be held on secure servers within the European Economic Area
("EEA") with all reasonable technological and operation measures put
in place to safeguard it from unauthorised access. Where possible any
identifiable information will be encrypted or minimised.
we have given you a username and password which enables you to access certain
parts of your matter on our systems, you are responsible for keeping it
confidential. Please do not share it with anyone.
you can access and update your information
have a right to request a copy of the personal information we hold about you,
known as a data subject access request. You also have the right to request that
information we hold about you which may be incorrect, or which has been changed
since you first told us, is updated or removed. These requests are free of
charge and can be sent to the relevant person listed at the bottom of this
How you can request erasure of your
can ask us to delete or remove personal data where there is no good reason for
us continuing to process it. You also have the right to ask us to delete or
remove your personal data where you have successfully exercised your right to
object to processing (see below), where you have withdrawn consent for us to
process it (as explained below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your
request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
How you can withdraw your consent?
have the right at any time to withdraw any consent you have given us to process
your personal data. Please note if you withdraw your consent it will not affect
the lawfulness of any processing of your personal data we have carried out
before you withdrew your consent. Should you wish to do so you can change your
consent preferences at any point by contacting us at the contact details at the
bottom of this policy.
How you can restrict or object to us
using your data?
can ask us to suspend the way in which we are using your information in certain
scenarios, or object to our processing your data where we are relying on a
legitimate interest ground (or those of a third party) and you feel it impacts
on your fundamental rights and freedoms, or where we are processing your
personal data for direct marketing purposes. In some cases where you object, we
may demonstrate that we have compelling legitimate grounds to process your
information which override your rights and freedoms.
note that if you want us to restrict or stop processing your data this may
impact on our ability to provide our services. Depending on the extent of your
request we may be unable to continue providing you with our service.
queries or concerns about the way in which your data is being used can be sent
to the relevant person detailed at the bottom of this policy.
Moving your information to another
the event that we process your data by automated means where you have either
provided us with consent for us to use your information or where we used the
information to perform a contract with you, you have the right to request that
we send to you or to another organisation, a copy of the personal data we hold
about you, for example when you are dealing with a different service provider.
If you would like us to move, copy, or transfer your information please let us
know by email to firstname.lastname@example.org. We will respond to you within one month
after assessing whether this is possible, taking into account the technical
compatibility with the other organisation in question.
Complaints about the use of your
you wish to raise a complaint on how we have handled your personal data, you
can contact us to have the matter investigated by writing to the relevant
person detailed at the bottom of this policy.
you are not satisfied with our response or believe we are processing your
personal data not in accordance with the law you can complain to the UK data
protection regulator, the Information Commissioner’s Office. Further
details can be found at www.ico.org.uk or 0303 123 1113.
Last updated June 17th, 2020
Habitats online ltd (“we” or “us” or “our”) may use
cookies, web beacons, tracking pixels, and other tracking technologies when you
visit our website www.habitats.co.uk including any other media form, media
channel, mobile website, or mobile application related or connected thereto
(collectively, the “Site”) to help customize the Site and improve your
at any time and for any reason. We will alert you about any changes by updating
Site, and you waive the right to receive specific notice of each such change or
You are encouraged to periodically review this Cookie
Policy to stay informed of updates. You will be deemed to have been made aware
of, will be subject to, and will be deemed to have accepted the changes in any
A “cookie” is a string of information which assigns you a unique
identifier that we store on your computer. Your browser then provides that
unique identifier to use each time you submit a query to the Site. We use
cookies on the Site to, among other things, keep track of services you have
used, record registration information, record your user preferences, keep you
logged into the Site, facilitate purchase procedures, and track the pages you
visit. Cookies help us understand how the Site is being used and improve your
Types of Cookies
The following types of cookies may be used when you visit
Advertising cookies are placed on your computer by
advertisers and ad servers in order to display advertisements that are most
likely to be of interest to you. These cookies allow advertisers and ad servers
to gather information about your visits to the Site and other websites,
alternate the ads sent to a specific computer, and track how often an ad has
been viewed and by whom. These cookies are linked to a computer and do not
gather any personal information about you.
Analytics cookies monitor how users reached the Site, and
how they interact with and move around once on the Site. These cookies let us
know what features on the Site are working the best and what features on the
Site can be improved.
Our cookies are “first-party cookies” and can be either
permanent or temporary. These are necessary cookies, without which the Site
won't work properly or be able to provide certain features and functionalities.
Some of these may be manually disabled in your browser, but may affect the
functionality of the Site.
Personalisation cookies are used to recognize repeat
visitors to the Site. We use these cookies to record your browsing history, the
pages you have visited, and your settings and preferences each time you visit
Security cookies help identify and prevent security risks.
We use these cookies to authenticate users and protect user data from
Site Management Cookies
Site management cookies are used to maintain your identity
or session on the Site so that you are not logged off unexpectedly, and any
information you enter is retained from page to page. These cookies cannot be
turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you
visit the Site by companies that run certain services we offer. These cookies
allow the third parties to gather and track certain information about you.
These cookies can be manually disabled in your browser.
Control of Cookies
Most browsers are set to accept cookies by default.
However, you can remove or reject cookies in your browser’s settings. Please be
aware that such action could affect the availability and functionality of the
For more information on how to control cookies, check your
browser or device’s settings for how you can control or reject cookies, or
visit the following links:
Iphone or Ipad
Iphone or Ipad
In addition, you may opt-out of some third-party cookies
through the Network
Advertising Initiative’s Opt-Out Tool.
Other tracking technologies
In addition to cookies, we may use web beacons, pixel tags,
and other tracking technologies on the Site to help customize the Site and
improve your experience. A “web beacon” or “pixel tag” is tiny object or image
embedded in a web page or email. They are used to track the number of users who
have visited particular pages and viewed emails, and acquire other statistical
data. They collect only a limited set of data, such as a cookie number, time
and date of page or email view, and a description of the page or email on which
they reside. Web beacons and pixel tags cannot be declined. However, you can
limit their use by controlling the cookies that interact with them.
please contact us at:
Habitats online ltd
37 Temple Street
0121 517 0465